FAQ's
Q1. I have received my order, but a few items are missing. How can this be addressed?
Ans. We apologise for this. We take the utmost care in ensuring that your products reach you in great condition with no mix ups or omissions. But, in the unfortunate event that you do find products are missing, here’s what you can do:
On Delivery:
The delivery boy will raise the issue with our customer support/admin so that the refund will immediately reflect in your My Wallet as equivalent points that can be used against future purchases at Rite Eat Foods Private Limited [in the case of prepaid order]
For Pay-On-Delivery order that item will be removed from your invoice and you can pay for the remaining items
After Delivery:
You can reach out to our Customer Care on info@oldsite.riteeat.com or on +91 7024092664 and we will resolve this issue at the earliest. You can also look for assistance via live chat on our website
The refund amount will reflect in your My Wallet as equivalent points that can be used against future purchases at Rite Eat Foods Private Limited.
Q2. I have received my order, but a few items are damaged. How can this be addressed?
Ans. We apologise for this. We take the utmost care in ensuring that your products reach you in great condition. But, in the unfortunate event that you do find products are damaged we offer a “No Questions Asked” return policy.
On Delivery:
> The delivery boy will raise the issue with our customer support / admin so that the refund will immediately reflect in your My Wallet as equivalent points that can be used against future purchases at Rite Eat Foods Private Limited [in the case of prepaid order].
> For Pay-On-Delivery order, that item will be removed from your invoice and you can pay for the remaining items
After Delivery:
> You can reach out to our Customer Care on info@oldsite.riteeat.com or on +91 7024092664 and we will resolve this issue at the earliest. You can also look for assistance via live chat on our website
> You will need to raise a pickup request for the damaged product
> Once the product has been picked up by us, the refund amount will reflect in in your My Wallet as equivalent points that can be used against future purchases at Rite Eat Foods Private Limited
NOTE: Please note the return time for fresh items such as milk, vegetables, fruits is 7 days, while for non-fresh items like dal, rice, cleaners etc it is 10 days
Q3. I have received my order, but a few items are incorrect. How can this be addressed?
Ans. We apologise for this. We take the utmost care in ensuring that your products reach you in great condition with no mix ups. But, in the unfortunate event that you do find are incorrect,
you can:
On Delivery:
> You can return the item with the delivery boy. He will raise the issue with our customer support/admin so that the refund will be immediately reflect in your My Wallet as equivalent points that can be used against future purchases at Rite Eat Foods Private Limited [in the case of prepaid order]
> For Pay-On-Delivery order, that item will be removed from your invoice and you can pay for the remaining items
After Delivery:
> You can reach out to our Customer Care on info@oldsite.riteeat.comor on +91 7024092664 and we will resolve this issue at the earliest. You can also look for assistance via live chat on our website
> You will need to raise a pickup request for the damaged product
> Once the product has been picked up by us, the refund amount will reflect in your My Wallet as equivalent points that can be used against future purchases at Rite Eat Foods Private Limited
NOTE : Please note the return time for fresh items such as milk, vegetables, fruits is 7 days, while for non-fresh items like dal, rice, cleaners etc it is 10 days
Q4. I have received my order, but I am not happy with a few of the products and I want to exchange them. Is that possible?
Ans. We apologise for this. We take the utmost care in ensuring that your products reach you in great condition with no mix ups or omissions. At the moment we do not offer exchange. You can return the product as per the process detailed above and then place a new order.
Q5. What products can be returned and when?
Ans. You can return your product(s) when you:
1. Are not happy with the quality of the product
2. Receive a product that’s different than what you ordered
3. Receive a product that looks different from how it appeared on the product page
4. If the product does not fit well (size issues)
5. Please note the return time for fresh items such as milk, vegetables, fruits is 7 days, while for non-fresh items like dal, rice, cleaners etc it is 10 days
Q6. Where can I check the status of my refund?
Ans. You can check the status of your refund in your My Wallet section. In case of any issues, you can reach out to us our Customer Care on info@oldsite.riteeat.com or on +91 7024092664 and we will resolve this issue at the earliest.
Q7. When will I receive the refund for my online order?
Ans. Your refund will be initiated within 24-48 hours of your product being picked up. Your refund will be processed within 7-10 working days after it has been initiated.
Q8. Where will my refund get credited?
Ans. The refund amount will get credit in your My Wallet on Rite Eat Foods Private Limited as equivalent points. You can use them against future purchases on our site.
Q9. It’s been over the stipulated time but I still haven’t received my refund.
Ans. We are sorry about that. Please contact our Customer Care on info@oldsite.riteeat.com or on +91 7024092664 and we will resolve this issue at the earliest along with:
1. The Order ID
2. The Date of Delivery
3. Detailed Description of the nature of the concern
4. The date your order was picked up or dropped off
Q10. Do you deduct any charges when a refund is initiated?
Ans. No, we do not deduct any charges.Q11. Can I get an online/store voucher in lieu of my refund?
Ans. No, unfortunately, that is not possible.Q12. How can I initiate a return for an online order?
Ans. You can visit the My Order section in your My Account. From there you can raise your return request.Q13. I only want to return a few items from my online order. Is this possible?
Ans. Yes, it is possible. You can follow the steps as mentioned in the previous answer.Q14. Do I need to pack my order before returning?
Ans. You can help us ensure a smooth return by:1. The products are returned in the same condition as when received with the original bill/invoice/receipt
2. Ensure that the packaging is in as good a condition that you can maintain