Thank you for choosing RiteEat.com. We are committed to providing you with a seamless and satisfying experience. Please take a moment to review our refund and cancellation policies outlined below.

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1. Order Cancellation Policy:

1.1. Cancellation by the Customer: Customers can cancel their order on RiteEat.com before it has been prepared by the restaurant. To cancel an order, please contact our customer support team at info@riteeat.com or on+91 7024092664
1.2. Cancellation by the Restaurant: In rare cases, the restaurant may need to cancel an order due to unforeseen circumstances such as unavailability of ingredients or technical issues. In such cases, the customer will be promptly notified, and a full refund will be issued.

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2. Refund Policy:

2.1. Refunds for Canceled Orders: If a customer cancels their order in accordance with the Cancellation Policy (Section 1.1), a refund will be processed within 7-8 working days. The refund will be made to the original payment method used for the order.
2.2. Refunds for Failed or Incorrect Orders: If you receive an incorrect order or an order is not delivered as expected, please contact our customer support team immediately. We will investigate the issue, and if the fault lies with us or the restaurant, we will issue a refund or offer a suitable resolution based on the specific circumstances.
2.3. Refunds for Payment Errors: In case of accidental overcharges or payment errors, please reach out to our customer support team as soon as possible. We will investigate the issue and, if necessary, process a refund for the excess amount.

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3. Refund Processing Time:

3.1. Refunds will be processed as quickly as possible, typically within 7-8 working days. Please note that the exact processing time may vary depending on your payment method and financial institution.

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4. Contact Information for Refunds and Cancellations:
4.1. For order cancellations and refund requests, please contact our customer support team at info@riteeat.com or on +91 7024092664. Our team is available Mon – Fri | 11 Am – 5 PM.

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5. Exceptions:
5.1. In the case of food items that have already been prepared and dispatched for delivery, we may not be able to process a refund, except in cases where the order was incorrect or not as described.

6. Changes to the Policies:
6.1. We reserve the right to update or modify our refund and cancellation policies at any time. Any changes will be effective immediately upon posting on our website.

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By using RiteEat.com, you agree to abide by these refund and cancellation policies. If you have any questions or concerns regarding these policies or your specific order, please do not hesitate to contact our customer support team.

​Thank you for choosing RiteEat.com.

​We look forward to serving you delicious meals and providing exceptional customer service.